Policies

Zain's privacy policy is developed to safeguard your privacy and interests. This policy is formulated to give you better understanding of how we collect, process, share and store your information when you interact with us and use our products services.

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Which Information do we collect about you and from where?

The information we collect about you and how we collect it can vary depending on the products and services that you use and subscribe to, how you have used the products and services, and how you have interacted with Zain, or what we have obtained from a third party with permission to share it with us.

We also collect information from certain organizations, publicly available sources where appropriate and to the extent that we have legal grounds or regulatory obligations to do so. These may include background verification agencies, roaming partner network providers and national regulatory agencies.

We also collect information from certain organizations, publicly available sources where appropriate and to the extent that we have legal grounds or regulatory obligations to do so. These may include background verification agencies, roaming partner network providers and national regulatory agencies.  At Zain we believe that effective corporate governance will improve our performance, benefiting all stakeholders and ultimately serving the public interest. 

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Which Information do we collect about you and from where?

Network and Device Information

We may collect information about your use of your device and our network as well as data relating to your use of our website, applications and other products and services.

Credit and Financial Information

We collect information about your credit card or banking information, Civil Identification Number, so we can verify, process and bill for our products and services.

Personal Information

Personal information means information we directly associate with a specific person, for example your name and email address.
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