Sustainability

UNITED NATIONS GLOBAL COMPACT

Zain is a participant of United Nations Global Compact (UNGC), the largest corporate sustainability initiative in the world, for responsible business practices. Zain is proud to be among thousands of other companies globally, and a select few telcos from the Middle East region, in making this commitment to taking responsible business action to create the world we all want.

UNITED NATIONS GLOBAL COMPACT

Zain is a participant of United Nations Global Compact (UNGC), the largest corporate sustainability initiative in the world, for responsible business practices. Zain is proud to be among thousands of other companies globally, and a select few telcos from the Middle East region, in making this commitment to taking responsible business action to create the world we all want.

Our Mission

To provide meaningful connectivity leading to equitable systemic change and empower Zain's communities

Our Commitments

Our Products and Customers

  • Providing access through our network
  • Encouraging responsible use of our products and services
  • Caring for customers and communities

Our People

  • Providing access through our network
  • Encouraging responsible use of our products and services
  • Caring for customers and communities

Our Communities

  • Providing access through our network
  • Encouraging responsible use of our products and services
  • Caring for customers and communities

Our Environment

  • Providing access through our network
  • Encouraging responsible use of our products and services
  • Caring for customers and communities

Our Financial Contributions

Operation YTD June-25
(USD 000)
2024 FY
(USD 000)
2023 FY
(USD 000)
2022 FY
(USD 000)
2021 FY
(USD 000)
2020 FY
(USD 000)
2019 FY
(USD 000)
Kuwait 1,032 1,907 11,682 1,967 1,055 2,488 1,539
Iraq 129 221 188 274 247 1,217 1,181
Sudan 15 31 1 39 43 364 385
South Sudan 16 158 21 25 153 - -
Jordan 639 1,179 953 1,279 1,182 1,432 2,493
Bahrain 32 101 132 45 64 367 22
Zain Group Consolidated 1,864 3,597 12,977 3,629 2,743 5,868 5,620

Our Vision

Safeguard The Planet
Address Societal Through The Core Business
Enable An Inclusive Digital Society
Build The Youth Of The Future
Strategic Pillars

Climate Change

Operating Responsibly

Inclusion

Generation Youth

Climate Change

Board Oversight of Climate Change Initiatives

In the past few years, the Board has been heavily involved in updating and refining the corporate governance framework in response to changes in legislation in Kuwait. Zain continues to engage in dynamic communications with investors and encourage all shareholders to vote and help preserve the long-term goals as set out in the company’s Articles of Association. In 2015, CMA issued a set of regulations as part of the updated executive bylaw that replaced a number of previous decisions and regulations. Accordingly, the Board adopted the revised regulations and revised internal policies and charters to reflect the legislative changes. These and other documents define the Corporate Governance framework.

Zain has adopted a system of corporate governance based on the principles endorsed by the Capital Markets Authority (CMA) in Kuwait. By taking these principles to heart, we are continually striving to implement professional, world-class standards, practices, and policies that will result in a corporate governance environment that reinforces our values and assists in making our corporate vision a reality. Zain is committed to the highest standards of governance, business integrity and professionalism in all its activities as we believe that good governance and transparency cater for a productive relationship with investors. Our objective is to create a safe environment for stakeholders through adherence to local and international laws. Corporate governance principles require all board members, executive management and employees to show integrity and honesty in all their dealings with the company and with third parties. 
At Zain we believe that effective corporate governance will improve our performance, benefiting all stakeholders and ultimately serving the public interest. 

Methods Behind the 2027 Targets:

In the past few years, the Board has been heavily involved in updating and refining the corporate governance framework in response to changes in legislation in Kuwait. Zain continues to engage in dynamic communications with investors and encourage all shareholders to vote and help preserve the long-term goals as set out in the company’s Articles of Association. In 2015, CMA issued a set of regulations as part of the updated executive bylaw that replaced a number of previous decisions and regulations. Accordingly, the Board adopted the revised regulations and revised internal policies and charters to reflect the legislative changes. These and other documents define the Corporate Governance framework.

Our Measurements

In the past few years, the Board has been heavily involved in updating and refining the corporate governance framework in response to changes in legislation in Kuwait. Zain continues to engage in dynamic communications with investors and encourage all shareholders to vote and help preserve the long-term goals as set out in the company’s Articles of Association. In 2015, CMA issued a set of regulations as part of the updated executive bylaw that replaced a number of previous decisions and regulations. Accordingly, the Board adopted the revised regulations and revised internal policies and charters to reflect the legislative changes. These and other documents define the Corporate Governance framework.

Energy Use

In the past few years, the Board has been heavily involved in updating and refining the corporate governance framework in response to changes in legislation in Kuwait. Zain continues to engage in dynamic communications with investors and encourage all shareholders to vote and help preserve the long-term goals as set out in the company’s Articles of Association. In 2015, CMA issued a set of regulations as part of the updated executive bylaw that replaced a number of previous decisions and regulations. Accordingly, the Board adopted the revised regulations and revised internal policies and charters to reflect the legislative changes. These and other documents define the Corporate Governance framework.

Scope 3 Emissions

In the past few years, the Board has been heavily involved in updating and refining the corporate governance framework in response to changes in legislation in Kuwait. Zain continues to engage in dynamic communications with investors and encourage all shareholders to vote and help preserve the long-term goals as set out in the company’s Articles of Association. In 2015, CMA issued a set of regulations as part of the updated executive bylaw that replaced a number of previous decisions and regulations. Accordingly, the Board adopted the revised regulations and revised internal policies and charters to reflect the legislative changes. These and other documents define the Corporate Governance framework.

Total Energy Consumption for the past three years

In the past few years, the Board has been heavily involved in updating and refining the corporate governance framework in response to changes in legislation in Kuwait. Zain continues to engage in dynamic communications with investors and encourage all shareholders to vote and help preserve the long-term goals as set out in the company’s Articles of Association. In 2015, CMA issued a set of regulations as part of the updated executive bylaw that replaced a number of previous decisions and regulations. Accordingly, the Board adopted the revised regulations and revised internal policies and charters to reflect the legislative changes. These and other documents define the Corporate Governance framework.

Risks and Opportunities

In the past few years, the Board has been heavily involved in updating and refining the corporate governance framework in response to changes in legislation in Kuwait. Zain continues to engage in dynamic communications with investors and encourage all shareholders to vote and help preserve the long-term goals as set out in the company’s Articles of Association. In 2015, CMA issued a set of regulations as part of the updated executive bylaw that replaced a number of previous decisions and regulations. Accordingly, the Board adopted the revised regulations and revised internal policies and charters to reflect the legislative changes. These and other documents define the Corporate Governance framework.

Total Energy Consumption for the past three years

In the past few years, the Board has been heavily involved in updating and refining the corporate governance framework in response to changes in legislation in Kuwait. Zain continues to engage in dynamic communications with investors and encourage all shareholders to vote and help preserve the long-term goals as set out in the company’s Articles of Association. In 2015, CMA issued a set of regulations as part of the updated executive bylaw that replaced a number of previous decisions and regulations. Accordingly, the Board adopted the revised regulations and revised internal policies and charters to reflect the legislative changes. These and other documents define the Corporate Governance framework.

In the past few years, the Board has been heavily involved in updating and refining the corporate governance framework in response to changes in legislation in Kuwait. Zain continues to engage in dynamic communications with investors and encourage all shareholders to vote and help preserve the long-term goals as set out in the company’s Articles of Association. In 2015, CMA issued a set of regulations as part of the updated executive bylaw that replaced a number of previous decisions and regulations. Accordingly, the Board adopted the revised regulations and revised internal policies and charters to reflect the legislative changes. These and other documents define the Corporate Governance framework.

Zain has adopted a system of corporate governance based on the principles endorsed by the Capital Markets Authority (CMA) in Kuwait. By taking these principles to heart, we are continually striving to implement professional, world-class standards, practices, and policies that will result in a corporate governance environment that reinforces our values and assists in making our corporate vision a reality. Zain is committed to the highest standards of governance, business integrity and professionalism in all its activities as we believe that good governance and transparency cater for a productive relationship with investors. Our objective is to create a safe environment for stakeholders through adherence to local and international laws. Corporate governance principles require all board members, executive management and employees to show integrity and honesty in all their dealings with the company and with third parties. 
At Zain we believe that effective corporate governance will improve our performance, benefiting all stakeholders and ultimately serving the public interest. 

Protecting Customer Data Privacy

  • Advocate transparency through frequent engagement with regulatory entities and enact customer protection legislation
  • Ensure further transparency on ethical handling of customer data to create a safer internet experience for all
  • Educate marginalized communities on the importance of data privacy and protection for Operations to submit plan by Q1 2023

Responsible Supply Chain

  • 70% of Group suppliers and 50% of local suppliers to complete supplier self-assessment questionnaire by 2025
  • Target for 2022: 504 suppliers across all Opcos
  • Q2 2022: 23 suppliers per Opco
  • Q3 2022: 24 suppliers per Opco
  • Q4 2022: 25 suppliers per Opco
  • Set a plan for physical audits by 2023 
  • 2022 targets to audit 2 suppliers per Opco
  • Set a plan to verify the completion of training on social/environmental criteria by Q4 2022
  • Address impacts of biodiversity across supply chain (responsible sourcing) through engagement with suppliers

Disclosure & Reporting

Prepare quarterly ESG data for the Sustainability Report with the following criteria:

  • Implement quality assurance mechanisms
  • All ESG data submitted to be accompanied by supporting documentation – assurance process

Elderly Community

Target 260K people from the elderly community across Zain’s footprint by 2025 through products and services, marketing campaigns, and benefit features

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People With Disabilities

Launch commercial products and services and assess touchpoints to ensure accessibility features are embedded:

  • Launch core bundle for each opco by 2023
  • Embed the GSMA's "Principles for Driving the Digital Inclusion of Persons with Disabilities" by 2025

All marketing material and campaigns are disability inclusive by 2023 (closed captions, voice over, subtitles and sign language)

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Elderly Community

Target 260K people from the elderly community across Zain’s footprint by 2025 through products and services, marketing campaigns, and benefit features

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Child Online Safety

  • Install CSAM blocking mechanisms within our networks across all markets
  • Partner and support the functionality of child helplines and hotlines across all markets
  • Raise awareness and mitigate impacts related to cyber bullying through campaign and partnerships
  • Establish tripartite partnerships with local law enforcement to develop child safety applications and safeguarding mechanisms

Digital Literacy

  • Equip children and youth with digital literacy skills
  • 471,000 by 2030
  • 943,000 by 2025
  • Increase accessibility of online educational platforms partnering with schools and subject matter experts

Disclosure & Reporting

Reach unemployed youth with training, developing skills, conduct workshops and mentorship opportunities

  • 445,500 by 2023
  • 891,000 by 2025

Foster and develop startup community and capturing jobs generated: 

  • 5 startups by 2023
  • 10-15 startups by 2025
  • 20 startups by 2030
2025
2024
2023
2022
2021
2020
2019
2018
2017
2016
2015
2014

Sustainability Report 2025

The Mobile Telecommunications Company K.S.C.P. (Zain)'s 14th Sustainability Report highlights the value that the company’s activities, products, and services have on various aspects of business, society and the environment with the mission of providing meaningful connectivity and driving equitable systematic change to the communities it serves and beyond. This report provides a comprehensive overview of Zain’s operations in creating, preserving or eroding value on a short-, medium- and long-term perspective through the implementation of its 2025 Corporate Sustainability strategy. The report is published annually and covers the period from 01/01/2025 to 31/12/2025.

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23MB.PDF

Sustainability Report 2024

The New Paradigm Shift

23MB.PDF

Sustainability Report 2023

The New Paradigm Shift

23MB.PDF

Sustainability Report 2022

The New Paradigm Shift

23MB.PDF

Sustainability Report 2021

The New Paradigm Shift

23MB.PDF

Sustainability Report 2020

The New Paradigm Shift

23MB.PDF

Sustainability Report 2019

The New Paradigm Shift

23MB.PDF

Sustainability Report 2018

The New Paradigm Shift

23MB.PDF

Sustainability Report 2017

The New Paradigm Shift

23MB.PDF

Sustainability Report 2016

The New Paradigm Shift

23MB.PDF

Sustainability Report 2015

The New Paradigm Shift

23MB.PDF

Sustainability Report 2014

The New Paradigm Shift

23MB.PDF

Sustainability Report 2013

The New Paradigm Shift

23MB.PDF

Sustainability Report 2012

The New Paradigm Shift

23MB.PDF

Sustainability Report 2011

The New Paradigm Shift

23MB.PDF

Sustainability Report 2010

The New Paradigm Shift

23MB.PDF

2025
2024
2023
2022
2021
2020
2019
2018
2017
2016
2015
2014

Sustainability Report 2025

The New Paradigm Shift

23MB.PDF

Sustainability Report 2024

The New Paradigm Shift

23MB.PDF

Sustainability Report 2023

The New Paradigm Shift

23MB.PDF

Sustainability Report 2022

The New Paradigm Shift

23MB.PDF

Sustainability Report 2021

The New Paradigm Shift

23MB.PDF

Sustainability Report 2020

The New Paradigm Shift

23MB.PDF

Sustainability Report 2019

The New Paradigm Shift

23MB.PDF

Sustainability Report 2018

The New Paradigm Shift

23MB.PDF

Sustainability Report 2017

The New Paradigm Shift

23MB.PDF

Sustainability Report 2016

The New Paradigm Shift

23MB.PDF

Sustainability Report 2015

The New Paradigm Shift

23MB.PDF

Sustainability Report 2014

The New Paradigm Shift

23MB.PDF

Sustainability Report 2013

The New Paradigm Shift

23MB.PDF

Sustainability Report 2012

The New Paradigm Shift

23MB.PDF

Sustainability Report 2011

The New Paradigm Shift

23MB.PDF

Sustainability Report 2010

The New Paradigm Shift

23MB.PDF

Climate Change

We recognize the importance of preserving the planet and its resources and are committed to seek ways on reducing our carbon footprint, mitigate climate-related risks and identify opportunities that help preserve energy, water and biodiversity. Zain conducts comprehensive stakeholder engagement process on a continuous basis to help influence policy makers and governmental entities to make sure it complies with any climate related regulation that is set in its market.

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Operating Responsibly

We recognize the importance of preserving the planet and its resources and are committed to seek ways on reducing our carbon footprint, mitigate climate-related risks and identify opportunities that help preserve energy, water and biodiversity. Zain conducts comprehensive stakeholder engagement process on a continuous basis to help influence policy makers and governmental entities to make sure it complies with any climate related regulation that is set in its market.

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Inclusion

We recognize the importance of preserving the planet and its resources and are committed to seek ways on reducing our carbon footprint, mitigate climate-related risks and identify opportunities that help preserve energy, water and biodiversity. Zain conducts comprehensive stakeholder engagement process on a continuous basis to help influence policy makers and governmental entities to make sure it complies with any climate related regulation that is set in its market.

Read More

Generation Youth

We recognize the importance of preserving the planet and its resources and are committed to seek ways on reducing our carbon footprint, mitigate climate-related risks and identify opportunities that help preserve energy, water and biodiversity. Zain conducts comprehensive stakeholder engagement process on a continuous basis to help influence policy makers and governmental entities to make sure it complies with any climate related regulation that is set in its market.

Read More